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Terms & Conditions

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Last updated: January 2025

Welcome to Bhavani Jewels Pvt. Ltd. ("Bhavani Jewellers", "we", "us", or "our"). By accessing or using our website at bhavanijewellers.in or visiting our showroom, you agree to be bound by the following Terms and Conditions. Please read these carefully.

1. Acceptance of Terms

By using our website, making an enquiry, or purchasing from Bhavani Jewellers, you confirm that you have read, understood, and agree to these Terms and Conditions. If you do not agree, please do not use our website or services.

2. Products & Descriptions

We take great care to ensure that product descriptions, images, and specifications on our website are accurate. However:

  • All jewellery images are for reference purposes. Actual products may vary slightly in colour, texture, and finish due to the handcrafted nature of our jewellery.
  • All gold jewellery sold by Bhavani Jewellers is BIS Hallmarked as per Government of India standards.
  • Diamond jewellery comes with appropriate certification as disclosed at the time of purchase.
  • Prices displayed on the website are indicative and subject to change based on current gold/silver rates. Final pricing will be confirmed at the time of purchase.

3. Purchase & Orders

  • All orders/purchases are subject to availability and confirmation.
  • Custom or bespoke jewellery orders require a confirmed deposit (advance payment) before production begins.
  • Delivery timelines for custom pieces will be communicated at the time of order.
  • Bhavani Jewellers reserves the right to cancel or refuse an order at its discretion.

4. Pricing & Payment

  • All prices are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
  • Jewellery prices are based on prevailing gold/silver/diamond rates and may change without prior notice.
  • Accepted payment methods include cash, UPI, NEFT/RTGS, and major debit/credit cards.
  • All transactions are final unless covered under our Exchange Policy below.

5. Exchange Policy

We offer exchange of jewellery under the following conditions:

  • Gold jewellery may be exchanged at current gold rates, subject to deductions for making charges and applicable taxes.
  • Diamond jewellery exchange is subject to re-evaluation at the time of exchange.
  • Customised or bespoke pieces are not eligible for exchange unless there is a manufacturing defect.
  • Original bill/receipt is mandatory for any exchange or service request.
  • Items must be in original condition without alterations.

6. Returns & Refunds

Due to the nature of jewellery as a precious commodity, we do not offer monetary refunds once a purchase is made. Exchanges are available as described above. In cases of proven manufacturing defects, we will repair or replace the item at no charge.

7. After-Sales Service

Bhavani Jewellers offers complimentary cleaning and polishing for jewellery purchased from us. Any repairs or resizing services are available at nominal charges. Please bring your original bill when visiting for after-sales service.

8. Website Use

  • The content on our website — including text, images, logos, and design — is the property of Bhavani Jewels Pvt. Ltd. and is protected under applicable intellectual property laws.
  • You may not reproduce, distribute, or use any website content without our written permission.
  • We reserve the right to modify or discontinue the website at any time without notice.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Bhavani Jewels Pvt. Ltd. shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability in any matter is limited to the value of the product or service in question.

10. Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Surendranagar, Gujarat.

11. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Continued use of our website or services after any changes constitutes your acceptance of the new terms.

12. Contact Us

For questions about these Terms and Conditions, please contact us: